Tubing Reservations/Ticket Sales
Cancellation Policy
Tickets are non-refundable. Customers may change their reservation date online up to three days in advance, but no changes or refunds will be allowed within three days of the reservation.
Late Rider(s) Policy
Riders who have not been fully checked in by 15 minutes after their start time will forfeit their tubing reservation with no refund. Tubing starts promptly at their start time. All riders must be completely checked in before this start time. This check-in process includes a paid-in-full reservation and completed liability and release waivers for all riders.
Inclement Weather Policy
When excessive heat, thunderstorms, or lightning are forecast the day of your reservation, watch for an email, text, or call from us. We will advise if we must cancel your reservation. If your reservation is canceled, you will be offered a full refund or an opportunity to reschedule.
Facility Rentals
Cancellation Policy
Cancellations cannot be made on the website. Cancellations must be made by calling the Sleepy Hollow Sports Park office a minimum of seven days before the date the facility is reserved to qualify for a partial refund.
Refund Policy
If you cancel your reservation more than seven (7) days before the date the facility is reserved, 50% of your reservation is NON-REFUNDABLE.
If you cancel your reservation less than seven (7) days before the date the facility is reserved, 100% of your reservation is NON-REFUNDABLE.
If a reservation is canceled by Sleepy Hollow Sports Park due to a natural disaster or if the facility is unusable, a full refund will be issued to the person who made the original reservation.
Refunds will be issued to the person who paid for the reservation.